Shipping policy

Shipping Policy

Thank you for choosing Homerunpet Malaysia. We are committed to delivering your smart pet solutions safely and efficiently across the country.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 PM on Friday or during the weekend will be processed on the following Monday.

  • During high-demand periods (such as the Pet Expo or 11.11/12.12 sales), please allow up to 3–5 business days for dispatch.

2. Shipping Rates & Delivery Estimates

We partner with reliable local couriers (including Ninja Van, J&T Express, and DHL eCommerce) to ensure your items arrive safely. Shipping charges for your order will be calculated and displayed at checkout.

Region Estimated Delivery Time Standard Shipping
West Malaysia 2 – 4 Business Days [Flat Rate / Calculated]
East Malaysia 5 – 10 Business Days [Calculated by Weight]

Note: For bulky items like the Drybo Plus or Automatic Cat Litter Box, we use specialized courier handling to ensure the unit remains upright and secure during transit.

3. Free Shipping

We offer Free Standard Shipping on all orders above RM100 within West Malaysia. For East Malaysia, a shipping subsidy may be applied—please see the checkout page for the final rate.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your parcel directly through our website or the courier’s portal.

5. Damages & Issues

Homerunpet Malaysia is not liable for products damaged or lost during shipping by the courier. However, we care about your experience:

  • If you receive your order damaged, please save all packaging materials and damaged goods and contact us immediately.

  • Take clear photos/videos of the external box and the damaged product to assist with our investigation and claim with the courier.

6. Delivery Restrictions

  • We currently only ship within Malaysia.

  • We do not ship to P.O. Boxes or restricted military zones.

  • Please ensure your delivery address is accurate. Re-delivery fees caused by incorrect addresses will be borne by the customer.

Questions?

If you have any questions about the status of your shipment, please contact our support team at service@homerunpetmy.com or via WhatsApp at +60 197613693.